Guarantees for establishment & variety identity – PharmaRosa®

Guarantees: what we undertake and how can you handle it quickly?

Your purchase security with us rests on two pillars: a 1‑month establishment guarantee and a variety identity guarantee. On this page we briefly and clearly summarise the conditions, exclusions and the process of making a guarantee claim (which photos and data are required), so that there is no unnecessary request for missing information. Do you currently have a question about establishment or about variety identity?

PharmaRosa® guarantees – overview

We provide establishment and variety identity guarantees for the plants we grow and sell.

We guarantee our customers that we will send viable roses of the correct variety. With professional planting and aftercare, the plant will develop optimally.

Potted roses have a root system that ensures good establishment. Planting is possible at any frost‑free time of the year. Planting must be carried out with due care.

Eredési garancia – 2 literes cserepes rózsa

Az általunk termesztett növényekre eredési garanciát vállalunk. A cserepes rózsa gyökérzete biztosítja a jó eredőképességet. Az ültetés az év bármely fagymentes időszakában lehetséges.

PharmaRosa® guarantees and options

For PharmaRosa®, it is particularly important that you are satisfied with your purchase. Below we have summarised which guarantees and options we offer for roses purchased in our online shop.

Establishment guarantee

We provide a 1‑month establishment guarantee on our products. If the rose does not sprout or dies despite professional planting and care, you can use your guarantee as follows:

How to submit a guarantee claim
  • Keep the invoice and take photos of the plants when you receive them.
  • Plant the roses as soon as possible, into open ground or into a pot of at least 20 litres.
  • Take individual photos of each planted rose bush.
  • If the plant dies, please send by e‑mail:
    • the name of the variety,
    • the number of plant(s),
    • the invoice number,
    • photos of the planted and dead plants.

Would you like your guarantee claim to arrive quickly, completely and clearly identifiable?

We will prepare a short, pre‑filled guarantee claim e‑mail with your details, so that all the information required for the refund is definitely included and no time is lost with requests for missing data.

  • Preparing a guarantee‑claim e‑mail with all required data and a clear, easy‑to‑follow structure.
  • Clarifying the photo list: condition on receipt, planted bush, dead bush, tag/label.
  • Support for individual identification where there are several bushes (pairing variety–quantity–photo).
  • Providing bank account number and order data in a consistent way for fast processing.
  • Requesting all data required for a refund in an organised format (if needed).
  • Traceable communication after receipt: clear subject line and case type indication.

Start a guarantee claim Or write to us directly: [email protected]

We will refund the price of the product.

The establishment guarantee does not apply in the following cases:

  • death due to drought, frost or improper care,
  • if the requested photos are not available,
  • growing climbing and rambler roses in pots.

Variety identity guarantee

We provide a variety identity guarantee for every rose we sell. If, at the first flowering, it becomes clear that the plant is not the ordered variety, you can choose from the following options:

  • refund of the price of the incorrect variety,
  • free replacement with the correct variety.

Please send your complaint to our customer service by e‑mail after flowering, supported by a photo.

If the complaint is submitted more than 6 months after receipt, please attach:

  • the invoice for the purchase,
  • a photo of the plants on arrival,
  • the variety identification label.

Would you like to be absolutely sure about the establishment and variety identity guarantees?

We provide short, practical answers on the guarantee conditions and the most common questions about planting own‑root, potted roses, so that your decisions and care steps are based on solid foundations.

  • Understanding the establishment guarantee: what it covers, when it applies and what counts as professional planting.
  • Variety identity guarantee: when it can be confirmed with certainty (first flowering) and in which cases you can request a replacement or refund.
  • Specifics of own‑root, potted roses: root system, regeneration, growth rate after planting.
  • Planting times and conditions: frost‑free period, site selection, the role of soil and watering in establishment.
  • Exclusions and typical mistakes: drought, frost, inadequate care and the limitations of growing in pots.
  • What to pay attention to until flowering: label, identification, monitoring the plant and avoiding misidentification.

Request a professional answer Or write to us directly: [email protected]

PharmaRosa® Purchase security
Stock, delivery, guarantee – transparently.

Roses

Product types

Pages for private customers
Garden roses for the family garden, with minimal care  → ORIGINAL®
Premium garden roses – instant impact, a truly showpiece garden  → EXTRA®
Pages for professionals and private customers
Roses for public spaces – large areas, sustainable maintenance  → NATURAL®
Roses for projects – hedge and row planting, fast implementation  → RAPID®
For professional partners only
Production – propagation material for garden roses, wholesale  → NEONATAL®

Company details

PharmaRosa Ltd.
Company registration number: 01-09-717479
VAT number: 13075314-2-43
Plant health registration no.: HU130721
Bank account (IBAN):
HU85117631891388688400000000
BIC (SWIFT): OTPVHUHB
Bank name: OTP Bank Nyrt.